Getting your customers to review your business on social and review sites like Facebook and Yelp! is a feat in and of itself, but finding the time to monitor what customers are saying about you and your competition is just as important. YourBuzz is a new tool that can help small businesses manage their online image by viewing, claiming and editing their business listings. The service also provides an overview of customer reviews and comments. A free tool from American Express OPEN, YourBuzz also allows you to take action and respond to online comments, and even gives you advice on the best way to respond.

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